What online shoppers really want from the returns process
Discover how evolving consumer expectations, BNPL trends, and data-driven solutions like fulfilmentcrowd’s Delivery Assured platform are transforming the eCommerce returns process.
Order fulfillment technology and services that you can trust.
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Direct-to-consumer channels harvest the highest margins and therefore, are the primary selling channel for most brands. We of course, directly integrate with hundreds of sales platforms with instant connectivity, such as Shopify and Shopify Plus. However, our expertise and core offering extend far beyond standard integrations with off-the-shelf solutions.
We specialize in building bespoke integrations into custom carts with the support of our agile team of over 40 in-house experienced engineers.
Our 30+ years of experience in software solutions has given us a unique capability to offer complex integrations into custom channels and bespoke global order fulfillment solutions that are deployed at pace, without the eye-watering premiums. If you’re trading from a custom cart storefront, have a complex network of supporting software requiring direct integration and are looking to transact across multiple locations across the world, we challenge you to challenge us to build and deploy an innovative solution with confidence and at a pace we are confident that very few can beat.
Diversifying routes to market and ensuring these are well-connected and working in harmony is the recipe for success. Being able to service all sales channels through one unified solution has a multitude of benefits, which is why we service diverse B2B channels as well as D2C as a core part of our offering.
We have significant B2B experience ranging from ad-hoc custom-order deliveries into independent retailers, regular bulk shipments direct to store/retail network or central DC, to reworking stock onto retail display units (RDUs) and shipping into supermarket chains – no project is too big, complex or diverse.
We work with a plethora of major retailers, supermarkets, wholesale partners, football clubs and third-party marketplaces and process shipments to bricks and mortar high street stores, central distribution centers and independent stockists as part of our bread and butter; day in, day out.
The fulfilmentcrowd platform sits at the heart of the operational ecosystem, whether that’s as a direct integration into an EDI, ERP or OMS or used on a manual basis to process bespoke custom orders, giving brands and platform users the ability to maintain full control of their routes to market, whilst we do the heavy lifting. Select specific sell-by dates and use the batch control tool to manage what stock, ges where.
We integrate with marketplaces across the globe, consolidating orders by DC, shipping either direct to consumer, or into central distribution centers producing compliant documentation and pre-advising delivery (ASN).
With one unified solution across 15 global locations, we specialize in deploying omnichannel and multichannel marketplace solutions across multiple locations worldwide, in unison with other go-to-market channels.
Amazon Vendor
Amazon FBA
Amazon FBM
Seller Fulfilled Prime
eBay
Bol.com
Cult Beauty
Asos
Zalando
Plus many more. Speak to an expert today to lean more.
Customized solutions don’t have to begin and end at the packing bench. Our unlimited capacity and vast network means that we have the space and experts in place to build operational solutions to suit your business model.
Clean rooms offer controlled environments for sensitive or delicate products away from the main warehouse facility and are suitable for pharmaceutical products and delicate electricals.
We have a limited chilled storage offering within our UK network, maintained between 4-6 degrees and with a capacity of 20 cubic meters. Chilled storage is incredibly popular amongst health, lifestyle and supplement brands.
Our network also offers various other added-value solutions, such as a sewing hall based in our Borne fulfillment center, built specifically for one of our clothing brand clients, supporting them to offer tailored clothing alterations pre-dispatch.
There are many reasons why kit building may be a crucial part of your sales strategy – perhaps to diversify your value proposition with a cost-effective entry into the brand, to cross-sell or upsell existing customers, or maybe for promotional purposes during key sales periods.
Whatever kits and bundles are used for whether that’s for an ad-hoc piece of promotional activity or a long-term addition to your SKU portfolio, we have experts in our order fulfillment centers who are trained in kit building and bundling and can support in the assembly and packaging, customization and personalization and quality control.Our stock rework teams work around the clock on behalf of our clients to ensure stock is suitable for put-away, inclusive of the relevant barcodes, packaging and labeled fit for purpose and to complete alternative tasks to service all routes to market.
Stock rework services are charged per hour, managed within the fulfilmentcrowd platform and include the following services:
Assembly of product before checking into stock
Barcoding
Repackaging
Ensure inbound stock is compliant
Finalise product packaging
Break down cartons into single SKU items
Build kits and bundles
Quality control checks
Retail Display Unit (RDU) / Free Standing Display Unit (FSDU) build
After the covid-19 lockdown caused the subscription box concept to accelerate, a continuation in demand is strong, with 81% of households now signed up to at least one subscription, up from 65% in 2020*
Skincare, beauty and cosmetics, supplements, shaving and grooming and household cleaning products are consistent big-hitters in the subscription market – but how can we support brands to service their subscription customers?
Truth be told, it’s all in the tech. Through API integration with sales channels such as Shopify, or custom cart sites, regular orders are automatically pushed through to the fulfilmentcrowd platform, order management system (OMS) and warehouse management system (WMS) through the subscription cycle and orders are picked, packed and dispatched as usual.
*Cosmetic Business, 2022
We specialize in providing world-leading 3PL services to high-volume, omnichannel brands that prioritize technology and operational efficiency. With a keen focus on inbound stock management and storage, we offer tailored solutions to streamline your supply chain processes.
Our experienced team ensures the seamless receipt and put away of stock, whether it's container, pallet, carton, or single SKU deliveries. Ship direct from the manufacturer, we'll do the rest. Compliant stock will go straight into stock within 16 hours. Need support in prepping your stock for sale? We have a team of experts who can support with that, too.
We understand the importance of time-sensitive operations, which is why we guarantee that compliant stock will be booked into our warehouses within 16 hours. We recognise the value of real-time visibility and transparency in inventory management. Through our proprietary fulfilmentcrowd platform, you'll have access to instant updates on the status of your inbound stock put away, ensuring you're always in control of your inventory.
Our UK network boasts a chilled storage facility at our SOIL-accredited fulfillment center based in Chorley, Lancashire*.
Maintaining stock at a temperature between 4 and 6 degrees and with a total capacity of 20cbm, we can provide a controlled environment for storing temperature-sensitive products. This solution is popular with health, lifestyle and supplements brands looking to maintain product freshness and shelf life.
The same fulfilmentcrowd proprietary technology supports goods stored in the chilled facility, with the fulfilmentcrowd platform’s inventory management, order management and batch control systems in place. All stock is picked FIFO (first in, first out) unless a specific sell by date is selected on the fulfilmentcrowd platform when the order is placed.
*Please note – we do not offer frozen storage or temperature-controlled final mile solutions.
Returns are inevitable, especially with sectors such as clothing and footwear.
The fulfilmentcrowd returns solution offers a proprietary returns system, within the fulfilmentcrowd platform, allowing brands to utilize fulfilmentcrowd's technology and network of return hubs to optimize the end consumer experience, seamlessly transporting returns back into the network, passing quality control and being consumed back into stock for re-sale.
A white-label option is available for branded consistency and a delivery-assured option is available to mitigate waiting time for lost parcel refunds from carriers. Our solution promises a highly optimized consumer experience, seamless cohesive management in the fulfilmentcrowd platform and a solution that heavily reduces customer service time and resource, processing time and wait time for carrier claims.
Direct-to-consumer channels harvest the highest margins and therefore, are the primary selling channel for most brands. We of course, directly integrate with hundreds of sales platforms with instant connectivity, such as Shopify and Shopify Plus. However, our expertise and core offering extend far beyond standard integrations with off-the-shelf solutions.
We specialize in building bespoke integrations into custom carts with the support of our agile team of over 40 in-house experienced engineers.
Our 30+ years of experience in software solutions has given us a unique capability to offer complex integrations into custom channels and bespoke global order fulfillment solutions that are deployed at pace, without the eye-watering premiums. If you’re trading from a custom cart storefront, have a complex network of supporting software requiring direct integration and are looking to transact across multiple locations across the world, we challenge you to challenge us to build and deploy an innovative solution with confidence and at a pace we are confident that very few can beat.
Our hybrid sharing economy model, combined with our unique capability of in-house software development and breadth and depth of industry expertise contribute to our centers of excellence throughout the fulfilmentcrowd network.
High-volume hubs of operational excellence, designed to support brands in scaling their omnichannel go-to-market strategies to a global level at pace, with unmatched added value solutions.
The fulfilmentcrowd platform is a consolidated tech stack that includes functionalities including:
User app (mobile and desktop)
API and EDI Integration Toolkit
Webshop and eCommerce Marketplace Integration
Order Management System (OMS)
Warehouse Management System (WMS)
Carrier Management System (CMS)
Returns Platform with Customer Portal
The platform streamlines management of operations across multiple fulfilment centres, reducing costs, boosting profitability and consolidating a tech stack.
Data plays a pivotal role in optimising operations across our global network. Using data analysis and artificial intelligence, the fulfilmentcrowd app supports users with task prompts and notifications when required.
The platform constantly checks orders and inventory, so you don't have to. Manage your business by exception. This enables us to meet service level objectives and to keep you fully informed with timely order updates, parcel tracking, stock projections, inventory receipts, reworks and account updates.
We believe in going above and beyond to provide our clients with the capabilities and competitive advantage needed to fuel their growth. Understanding that each client has distinct requirements and objectives, we tailor our services to fit their specific needs.
Whether it's creating specialised integrations, offering personalised operational solutions, or supporting brands to scale to multiple markets across the globe, we are dedicated to delivering customised solutions that align perfectly with our client's goals. With our flexible approach, we empower businesses to thrive and achieve remarkable growth.
We believe in providing our customers with something special and unique that protects their brand from imitators. Our bespoke solutions are carefully curated to fuel their growth - without undue complexity, lengthy implementation times or upfront costs.
Understanding that each brand has distinct requirements and objectives, we tailor our services to fit their specific needs. We can take any brand, to any market, with any sales channel - challenge us to do differently.
fulfilmentcrowd provides a comprehensive array of shipping options, including good/better/best and green choices, for domestic and international delivery. The Delivery Assured programme enables us to offer an exceptional consumer experience that fosters customer loyalty. Focus on operational efficiency and proactive resolution of bad delivery events helps us to significantly reduce your cost-to-serve.
fulfilmentcrowd's expertise in high-volume logistics is built on organisational depth. We tailor our strategies to meet the unique needs of each brand, staying ahead of trends and utilising our experience to deliver exceptional results. Our dedicated teams work closely with our clients to understand their objectives, challenges, and desired outcomes. Through collaborative partnerships, we leverage our expertise to develop and execute high-performance fulfilment solutions that drive growth and exceed expectations.
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