Returns and reverse logistics for growing eCommerce brands

The returns portal integrates with your website, allowing customers to initiate returns effortlessly. After setup, we provide you with a unique link that can be easily added to your site, enabling consumers to access the portal directly from your returns or customer service page. Once customers click the link, they are guided through a simple and intuitive process to start their return, ensuring a smooth experience for both the customer and your team. The portal’s design is mobile-first, so customers can easily manage their returns from their smartphones, further enhancing convenience and satisfaction.

This streamlined process helps reduce the burden on your customer service team, improves operational efficiency, and boosts your brand’s reputation for providing hassle-free returns.

To initiate a return, the customer will need to provide their original order number and postal code. This ensures a quick and accurate match with your order details. Once this is confirmed, customers are prompted to complete additional information, such as the reason for the return and the condition of the item. This simple, guided process helps reduce errors and speeds up the return process. With a streamlined, mobile-friendly interface, the returns portal ensures that customers can easily provide the necessary details and initiate their return in just a few steps, contributing to a hassle-free experience.

Once the return is authorised, a shipping label or QR code will be generated through the returns portal. The customer can use this label or code to drop off the item at a designated location, such as a local newsagent, post office, or courier service. This flexible, easy-to-use return method provides convenience for customers, ensuring that the return process is as simple and efficient as possible, while helping brands manage returns quickly and accurately.