Our new fulfilment centre is officially open in Dublin, Ireland! Read the blog to learn more

Driving growth with customer service solutions

Trusted by over 250+ omnichannel brands, fulfilmentcrowd provides the technical and operational support essential for scaling your business. Our advanced support and ticketing platform delivers actionable insights, automates query management and ensures operational efficiency with timely resolutions tailored to your needs.

  • Automated query routing
  • Feedback loops and kaizen
  • Communication threading
  • Sector focussed teams
Speak to an expert
people-arrows

Consistent response

Incoming support requests enter a workflow and are prioritised before being routed to a nominated agent for initial diagnosis and response. This structured approach enhances response times and maintains service quality.

user-plus-1

Team working

When queries require input from specific teams or centres, they are efficiently triaged. All related communications and actions are attached to a single ticket, simplifying management and expediting resolution.

sitemap

Organisation and oversight

The fulfilmentcrowd platform centralises all customer interactions, providing a single interface that empowers support teams to track, manage, and resolve issues efficiently. This ensures improved visibility and operations.

Comprehensive support shaped to your business needs

 

The fulfilmentcrowd support platform is designed to deliver exceptional customer service by focusing on the efficient presentation of critical information and seamless management of customer queries. This advanced ticketing system empowers stakeholder teams to connect, collaborate and maintain control over the flow of queries, ensuring streamlined operations across global markets.

 

With real-time communication tools and intelligent query management, the platform ensures timely and accurate responses, driving operational efficiency and improving customer experience.

“We pride ourselves on providing an exceptional level of customer service and the fulfilmentcrowd platform is a critical component of our systems infrastructure.”

Kuckoo

James Beckett, Kuckoo Company

Got a question about the ticketing system?

We’ve answered them below

What is a ticketing platform?

A customer care ticket platform is a robust tool designed to help businesses manage customer inquiries and issues. It acts as a centralised system for logging, tracking, and resolving support requests, ensuring that customer service teams can efficiently prioritise and address issues. By automating workflows and maintaining communication records, the platform enhances overall customer experience and streamlines the process of managing complex queries.

 

For businesses using omnichannel fulfilment, a ticketing platform ensures that customer issues from multiple channels are addressed quickly and effectively, supporting operational efficiency and ensuring no customer query is overlooked.

What are the benefits of using a customer care ticket platform?
  • Centralised query management: The platform allows businesses to consolidate all customer inquiries into a single system, making it easier to track and prioritise requests.
  • Improved response times: By automating workflows and routing queries to the appropriate agents, the platform ensures faster response times, reducing customer wait times and improving the overall experience.
  • Better use of resources: With automated ticket routing and feedback loops, teams can focus on high-priority issues, ensuring optimal allocation of resources.
  • Enhanced customer experience: By streamlining the support process, the platform helps businesses respond to customer issues more effectively, leading to greater satisfaction and brand loyalty.

 


For businesses managing complex, omnichannel fulfilment operations, the platform also integrates customer data across channels, ensuring consistent and accurate responses for all support queries.

How do I interact with tickets and provide feedback?

The ticket module is easily accessible through the fulfilmentcrowd platform, allowing users to manage and track all their support requests from one centralised platform. By interacting directly with the ticketing system, you can:

  • Submit new queries: Create tickets for any issues or questions your team has, ensuring that each request is properly logged and tracked.
  • Provide feedback: Respond to tickets, add comments, and rate the support experience to help continuously improve service.
  • Monitor progress: Stay updated on the status of each ticket as it’s resolved, ensuring that no issue falls through the cracks.

fulfilmentcrowd's ticketing system allows for seamless collaboration between your team and our support agents, ensuring you have the real-time visibility and feedback you need.

Unlock your tailored fulfilment solution

Let our expert team take care of your fulfilment needs with a custom solution designed for your brands success.

 

 

Speak to an expert

Read the latest from our blog

Access our latest blog posts, guides, and insights today!

View all blogs