Ticketing to support customer service teams
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The fulfilmentcrowd platform enables you to easily request any rework task for quotation, authorisation and scheduling. Whether supporting product compliance, driving sales growth initiatives, or aiding financial reporting, rework ensures tracking visibility and precise labour costing for individual jobs or pieces.
Improve communication and reduce administrative overheads by raising rework tasks directly through the fulfilmentcrowd platform. Track progress from initiation to completion, ensuring transparency, speeding up resolutions, and minimising delays for enhanced order fulfilment efficiency.
From routine stock checks to intricate light manufacturing jobs, the rework process accommodates diverse needs. With support for bill of materials, businesses can customise rework to align with specific compliance, sales, or operational goals, ensuring flexibility without compromising productivity.
The fulfilmentcrowd platform integrates seamlessly with inventory management, order management, and purchasing systems, enabling every rework task to be resourced and completed on time. This end-to-end integration ensures operational accuracy and enhanced visibility across the fulfilment journey.
Rework is a game-changer for operational productivity and oversight. It streamlines work scheduling and resourcing while ensuring every task is tracked with precision.
By delivering clear visibility and organisation, it enhances the customer experience and drives cost reduction, making it an essential part of your order fulfilment solution.
“Effective task management through the fulfilmentcrowd platform has enabled us to open new routes to market, particularly with national retailers who have specific item compliance requirements."
Max Baines, Raw Group
Providing actionable guidance whilst streamlining the management of queries.
Integrate Shopify, Amazon and all leading eCommerce channels.
Make data-driven decision with powerful reporting tools.
The Rework feature is ideal for completing ad hoc and non-standard tasks that fall outside regular fulfilment processes. Whether you need to reconfigure product bundles, adjust packaging for compliance with retailer requirements, or conduct inventory checks, the feature provides the flexibility to request these tasks with ease. Embedded within the fulfilmentcrowd platform, it streamlines operations, enabling better management of custom jobs while maintaining full visibility and control over the process.
Yes, you maintain full control over any tasks that initiated through the Rework feature and are estimated to be 15 minutes or above. The fulfilmentcrowd platform ensures you receive an email or push notification for authorisation before work begins. This step allows you to review the estimated time and cost, ensuring transparency and alignment with your operational priorities. The authorisation process streamlines decision-making while providing peace of mind, ensuring that no action is taken without your approval.
In general, pre-kitting or assembly can help reduce the cost per order when compared to managing tasks during the pick and pack stage. By assembling kits or bundles in advance, you streamline the fulfilment process, reducing handling time and improving accuracy. This approach also minimises the risk of errors that can lead to costly delays or returns. However, the cost-effectiveness of pre-kitting depends on various factors, such as order volume, product type, and the complexity of the assembly process. Each business may experience different savings, so it’s essential to evaluate your unique needs and consider factors such as labour costs, material handling, and inventory management.
Leave the logistics to us. Reach out to the team for a bespoke fulfilment solutions for your eCommerce brand.
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