Delivery Assured, the answer to bad delivery

Delivery Assured transforms the post-delivery experience, boosting consumer convenience and saving brands time and money.

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Reduced Overheads

Say goodbye to the hours spent on raising tickets, sending emails and making phone calls to resolve delivery issues. With Delivery Assured, our automated processes handle the heavy lifting, allowing you to focus on more strategic tasks.

Faster Resolutions

Time is money, especially when it comes to addressing delivery problems… the automated communication allows for quicker resolution times and less friction when solving bad deliveries with Delivery Assured.

Lower Cost To Serve

Every minute spent resolving a delivery issue translates to increased costs for your business. By automating the investigation and communication processes, Delivery Assured helps you reduce the cost to serve and improve your bottom line.

Enhanced Experience

Ultimately, the true value of Delivery Assured lies in the superior experience it delivers to the end consumer. By providing a structured process for reporting issues and ensuring prompt resolution, you'll build trust and loyalty, driving long-term success.

Introducing Delivery Assured,

transforming the post-delivery experience

Delivery Assured is the answer to bad delivery. A comprehensive suite of tools and services that revolutionises the post-delivery experience, providing convenience for the end consumer whilst delivering significant time and cost savings for brands.

Designed to tackle the frustrations and lengthy back-and-forth communication cycles often involved in resolving ‘bad deliveries’ with carriers, Delivery Assured automates the investigation and communication processes, reduces cost to serve and speeds up the carrier-claim time whilst providing the end consumer with a superior experience.

Starting from the top

What is 'bad delivery' ?

Any consignment that did not reach the end consumer on time, and in 100% condition is classed as a bad delivery:

Late delivery
Lost parcels
Damaged parcels
Damaged or missing items
Unexpected items
Product returns

Bad deliveries result in the end consumer, the brand, the 3PL and the carrier in a frustrating cycle of communication attempting to gather the relevant data and evidence to rectify issues faced during the final mile process.

Up to a staggering 15% of consignments end in ‘bad delivery’ resulting in a global issue costing over £33 billion. Our data shows that ‘bad delivery’ cost our customers £1 million in 2023. Have you ever considered how much bad delivery is costing you?

Creating Delivery Assured

The answer was in the problem

It started as a problem, and that problem swiftly created a brief for our Product Team to create something exceptional that would remove a world of pain from the journey of the end consumer, our customers and also – us! Interviews with our customers clearly told us three things:

Each 'bad delivery' issue takes on average 60-80 minutes of resource time to resolve
Bad delivery' is a factor that strongly affects brand perception
Brands felt their bottom line was somewhat affected by the lead times for carrier claim reimbursement

These three key points became the magic ingredient to the Delivery Assured product. The fulfilmentcrowd Product Team have since created a solution that addresses these three issues, removing pain and friction from every point in the journey to rectifying bad deliveries.

How does Delivery Assured work?

The proof is in the product

Delivery Assured is a proprietary platform developed by our product teams that automates the sharing of data related to deliveries between three parties: the retailer, the consumer and us - the 3PL.

By the consumer submitting all relevant information relating to their package at the earliest point of receipt (or non-delivery!) we are able to start the investigation process as soon as we know there's a problem, whatever it may be.

Here, our Head of Product - Austin Waddecar explains the features of Delivery Assured and how it benefits not only the retailer, but the end consumer too.

Creating an enhanced experience

for the end consumer

Our research and customer interviews clearly demonstrated that a large proportion of the frustration felt by the end consumer was due to their lack of understanding as to why the retailer does not have direct access to the carrier. A clear requirement for a more direct stream of contact for carrier information and detail was evident and with Delivery Assured, consumers can now:

Track their order status and details immediately after package dispatch
Report an issue or bad delivery directly to fulfilmentcrowd to begin investigations
Directly submit a denial of receipt in the instance of a lost delivery
Report any products that have arrived damaged, are no longer required or are missing

The retailer will still remain in full control, but by fulfilmentcrowd having full sight of the delivery data from the offset we are able to begin investigative processes or raise an issues with the carrier without the retailer having to be the middle-man between communications.

Got a question?

We've answered them below

Is Delivery Assured just available in the UK?

No, we've got you covered. Delivery Assured is available in the UK and EU. We have carrier relationships for returns with Royal Mail in the UK and DPD covering Europe allowing us to offer delivery assured for customers who have a presence in either or both regions.

Is your communication with my customers compulsory?

In short, no but we'll still need the information to be provided. Our product pilots have demonstrated that having the end consumer provide the relevant consignment and tracking information directly, significantly reduces the time to rectify bad deliveries.

If you would like to maintain direct communication with your customers, however, the same process will need to be followed and the information can be submitted by you, the retailer.

Is Delivery Assured compulsory as a fulfilmentcrowd customer?

Yes, Delivery Assured is an integral part of our commitment to providing exceptional service and ensuring an optimum experience for the end consumer. As such, it is compulsory for all fulfilmentcrowd customers to benefit from the advantages that Delivery Assured offers.

Delivery Assured is included in our comprehensive Tech Pack, ensuring that you have access to all the tools and features necessary without any additional charges or hidden fees. We are committed to ongoing innovation and improvement and as part of this commitment, we continually review and enhance the features and functionalities of Delivery Assured and our other products to ensure that we remains aligned with the evolving needs and expectations of our customers.

Can I apply my branding to the Delivery Assured portal?

The standard Delivery Assured consumer portal provided by fulfilmentcrowd comes with our branding, ensuring a consistent and professional user experience for all customers. This solution is ready to use, allowing you to access the benefits of Delivery Assured without any additional setup requirements.

For those seeking a branded solution, we offer the option to apply your brand elements to the Delivery Assured portal at a small additional cost. This includes incorporating your logo, colour scheme, fonts and more to create a seamless extension of your brand's online presence.