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Delivery Assured: Solving eCommerce delivery challenges

Delivery Assured transforms the eCommerce delivery experience, offering real-time order tracking and a process for managing 'bad delivery'. It delivers unmatched convenience for customers while reducing costs and reputational damage caused by delays, parcel loss and damage. This leads to lower customer service costs and improved satisfaction.

  • Reduced customer service costs
  • Faster query and claim resolution
  • Better experience and retention
  • Custom branded portal and emails
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Pre & post delivery experience

Delivery Assured empowers your customers with real-time order tracking, the ability to amend delivery details, and make in-flight changes directly from their mobile or desktop. By giving them more control over their deliveries, you create a smoother, more transparent eCommerce delivery experience.

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Complete consumer control

In the case of bad delivery events such as parcel loss, damage, or delay, customers can instantly report issues, ensuring quick resolution. This self-service capability not only enhances the customer experience but also significantly reduces the volume of customer service queries.

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Automated claims process

Delivery Assured streamlines the claims process, automatically gathering all necessary documentary evidence from the consumer to support carrier claims within the required time window. This automation reduces administrative burdens and speeds up resolutions.

 

Delivery Assured transforms post-shipping for eCommerce brands 

 

Delivery Assured is a technology platform designed to enhance the customer experience by automating the exchange of data between the retailer, consumer, and fulfilmentcrowd.

 

By streamlining communication and investigation processes, Delivery Assured reduces the cost to serve, accelerates carrier claims, and delivers a superior customer experience. This platform ensures that any delivery issues, such as damage, delay, or loss, are resolved quickly, helping businesses improve post-shipping satisfaction and reduce operational inefficiencies.

“Bad delivery is unavoidable and a major cost to our business. The tech solution provided by fulfilmentcrowd delivered an almost-immediate ROI and has been very well received by our customers.”

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Ian Robertson, Gaia Garments

Solving eCommerce delivery problems with Delivery Assured 

 

Delivery Assured was born from a common eCommerce delivery problem - the frustration caused by parcel loss, damage, and delivery delays. 38% of affected customers said they would never purchase from the brand again. By putting consumers in control of their delivery journey, Delivery Assured flips the traditional approach to problem resolution, ensuring quicker resolution times and better customer satisfaction. The platform’s automated claims management and data capture workflows streamline processes, reduce errors, and speed up issue resolution.

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Data capture workflows to handle any bad delivery issue

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60% average reduction in 'WISMO?' queries

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Integrated with CRM and finance applications

Do you have a question about Delivery Assured?

Find the answers below

Can I customise the Delivery Assured portal with my branding?

Yes, we offer a fully branded solution for Delivery Assured to help you maintain a consistent brand experience across all touch points. For a small additional cost, you can apply your unique brand elements -  your logo, colour scheme, fonts, and other visual assets - to the Delivery Assured portal. This ensures that the portal looks and feels like a seamless extension of your existing online presence, providing a more cohesive experience for your customers while reinforcing your brand identity throughout the delivery process.

Is Delivery Assured included as part of the fulfilmentcrowd platform?

Yes, Delivery Assured is included as a standard feature within our tech pack costs. There are no additional fees required to access this powerful solution, which is designed to enhance your delivery process and improve customer experience. With Delivery Assured, you gain access to advanced delivery management, automated claims, and seamless post-delivery support - all included as part of your fulfilmentcrowd package.

Which countries are covered by Delivery Assured?

Delivery Assured is available in multiple regions, including the UK and EU, ensuring broad coverage for your business and customers. We continuously expand our service areas to provide the best possible delivery experience, helping businesses offer global reach and reliable service. Contact us to learn more about specific countries where Delivery Assured is available.

Find the right fulfilment solution for you brand

Let us handle the logistics. Get in touch with our team to discuss a tailored fulfilment strategy that drives success.

 

 

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